Privacy Policy

Introduction

Hypersoft Solution (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including custom web applications, integration, migration, IoT solutions, and Software-as-a-Service (SaaS) products.

Information We Collect

  • We may collect and process the following personal data:
    • Full name, NRIC/passport number
    • Contact details (address, phone number, email)
    • Business information (if renting on behalf of a company)
    • Payment details (bank account, credit/debit card, transaction records)
    • Subscription details (monthly or yearly SaaS plans)
    • Usage data (system logs, preferences, workflow activity)
    • IoT device data (machine-to-machine integration records)

How We Use Your Information

  • Your personal data is used for:
    • Processing rental applications and agreements
    • Managing monthly rental payments and billing
    • Delivering, maintaining, and servicing rented fridges
    • Communicating with you regarding rentals, invoices, and support
    • Compliance with legal and regulatory requirements
    • Internal record-keeping and business analysis

Disclosure of Information

  • We do not sell or rent your personal data. However, we may share information with:
    • Payment processors and financial institutions within Malaysia for billing purposes
    • Logistics and service providers for delivery and maintenance
    • Regulatory authorities, if required by law
    • Third parties, with your consent

Marketing & Promotions

  • We may use your contact information to send promotional offers, product updates, and marketing communications related to our services. You may opt out at any time by following unsubscribe instructions or contacting us directly.

Data Protection & Security

  • We implement strict security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Your Rights

  • Under the PDPA, you have the right to:
    • Access your personal data held by us
    • Request correction of inaccurate or incomplete data
    • Withdraw consent for processing (subject to contractual/legal obligations)
    • Request deletion of data, where applicable

Retention of Data

  • We retain personal data only as long as necessary to fulfill rental obligations, billing requirements, or as required by law.

International Data Transfers

  • If third-party services or cloud providers are located outside Malaysia, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws.

Children's Data

  • Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors

Cookies & Website Tracking

  • If you use our website, cookies may be used to improve your browsing experience. You may disable cookies in your browser settings, but this may affect functionality.

Data Breach Notification

  • In the event of a data breach, we will notify affected users promptly and take necessary steps to mitigate risks.

Contact Us

  • For questions or to exercise your rights under the PDPA, please contact
    • Hypersoft Solution
    • Email: seanting@hypersoftsolution.com
    • Phone: +6017 225 2727
    • Address: B-21-06, Tower B, Pinnacle PJ, Lorong Utara C, 47600 Petaling Jaya, Selangor, Malaysia